Refund Policy for HDU Healthcare
Thank you for choosing HDU Healthcare for your healthcare needs. We strive to provide you with high-quality products and services. Please read our Refund Policy carefully before making a purchase. By purchasing from HDU Healthcare, you agree to the terms and conditions outlined below.
1 Day Refund Policy:
If you are unsatisfied with your purchase from HDU Healthcare, you may request a refund within 1 day of receiving the product. To initiate the refund process, please contact our customer support team at +91 99991 90921 or 1800-2109-905 . We may require you to provide proof of purchase, such as an order confirmation or receipt.
48-Hour Replacement Policy:
If the product you received from HDU Healthcare is damaged, defective, or different from what you ordered, we offer a free replacement within 48 hours of delivery. Please notify us immediately by contacting our customer support team at +91 99991 90921 or 1800-2109-905. We may request additional information or evidence of the issue before proceeding with the replacement.
In the case of damage, we kindly request that you provide an unboxing video as evidence to confirm that the product was damaged. The unboxing video should clearly show the condition of the outer packaging and the product itself. This step helps us ensure a fair resolution and expedite the replacement process.
Cancellation Policy:
Once the product has been dispatched from our warehouse, cancellation is not allowed. If you wish to cancel your order, please contact our customer support team as soon as possible before the product is dispatched.
Return and Inspection Process:
To be eligible for a refund or replacement, the product must be in its original condition with the outer box or case, user manual, warranty cards, and any other accompaniments in the manufacturer’s packaging. After notifying our customer support team, you may be required to return the product for inspection. If the product does not meet the return criteria, HDU Healthcare reserves the right to refuse a refund or replacement.
Refund Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within a reasonable timeframe, and the funds will be credited back to the original payment method used for the purchase.
Exceptions:
Please note that certain products or services may be exempt from our refund policy due to their nature or specific terms and conditions. These exceptions will be clearly communicated on the product page or during the checkout process.
Contact Us:
If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at +91 99991 90921 or 1800-2109-905. We are here to assist you and provide further clarification.
Please retain a copy of this Refund Policy for your reference. HDU Healthcare reserves the right to amend or update this policy at any time without prior notice. It is your responsibility to review the Refund Policy periodically for any changes.